Refund policy

Returns & Exchange Policy

We want you to feel confident and comfortable in every piece you wear. If something isn't quite right, we're here to help.

Change of Mind returns: 

We accept returns for change of mind within 30 days of delivery, provided that 

• Items are unworn, unwashed and in original condition 
• Items are free from makeup, deodorant, tan marks or pet hair
• All tags are still attached and in original packaging 
• Not a final sale item

Change of mind returns are eligible for; 

• Store Credit 
• Exchange (subject to stock availability) 

Please note: 

• Return shipping Costs are the responsibility of the customer 
• Original shipping costs are non - refundable 

Faulty or Incorrect items:

If you receive an item that is faulty, damaged , or incorrect, please contact us within 7 business days at admin@heraactive.com.au 

Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if an item; 

• Has a major fault 
• Is not as described 
• Is not of acceptable quality 

We will cover return shipping costs for faulty or incorrect items.

Sale Items: 

All sale items are final sale and cannot be returned or exchanged unless deemed faulty under Australian Consumer Law. 

How to lodge a return: 

To initiate a return, please email us at admin@heraactive.com.au with;

• Your order number 
• The item(s) you wish to return 
• Reason for return 

We will provide you with return instructions 

Hera Active