Shipping policy

Order Processing: 

All orders are processed within 1-3 business days (excluding weekends and public holidays) 

During peak periods (such as new launches, promotions, or holidays), processing times may be slightly longer. 

Once your order has been dispatched, you will received a confirmation email with tracking details. 

Shipping Rates & Delivery Estimates Australia:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days 

Shipping costs are:

Standard: $10 

Express: $15

Internation Shipping:

  • Delivery time: 7-21 business days depending pm destination. 

Please note: 

  • International customers are responsible for any customs duties or import taxes 
  • Delivery delays may occur due to customs processing 

Shipping Carries: 

We use trusted carries as Australia Post and other reputable courier services. 

Tracking Your Order: 

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time. 

Delays & Delivery Issues:

While we aim to deliver within the estimated timeframes, delays can occur due to factors outside our control (e.g. carrier delays, weather, or high demand).

We are not liable for shipping delays once your order has been dispatched. 

Incorrect Shipping Details:

It is the customer's responsibility to ensure all shipping details are correct at checkout. 

If an incorrect address is provided:

  • We cannot guarantee changes once the order is placed 
  • Additional shipping fees may apply to resend the parcel. 

Lost or Stolen Parcels:

If your parcel us marked as deliver but cannot be located:

  • Please check with neighbours or your local post office 
  • Contact the shipping carrier directly 

We are not responsible for lost or stolen packages once delivery have been confirmed by the carrier. 

Damaged Items in Transit: 

If your order arrives damaged, please contact us within 7 days of delivery at admin@heraactive.com.au with photos of the item and packaging.

We will assess the issue and provide a resolution in line with your rights under Australian Consumer Law. 

Contact Us: 

For any shipping-related questions, please contact:

  • admin@heraactive.com.au 

Hera Active